The owner Matt and his team are terrific! Not only is The Water Stop shop a well represented business but a great local business. The shops customer service is outstanding, If I could give more than 5 stars I would!
So glad I found these guys. My previous supplier closed down from lockdown comlications after 30 years in the game. As a builder doing occasional dodgy balcony re builds, I am needing good quality traficable membranes, and the usual water proofing paraphanalia..From the moment I called on phone, the staff very courteous and knowledgable and sorted my inquiries. The price was brilliant. I would highly recomend The Waterstop shop. Regards. Bellrock builders P/L
As a building designer, I find the team at The Waterstop Shop to be very knowledgeable and helpful. They're definitely my go-to place for information and advice on all things waterproofing, and I recommend them to my builders.
The folks at this place are not only friendly, but also really helpful.They know their products and given the amount of people walking into the shop, they are popular!Highly recommended
The guys at Waterstop shop have been nothing but extremely helpful each and every time we have asked advice. Service is excellent and their knowledge is second to none. Forget Bunnings or any other retail store, go the experts.
Excellent service, quick response, easy to navigate website to help build my greenroof, and shipped my goods within 10min of receiving my order, meaning I could receive it the next day in Sydney even despite a border closure due to COVID-19! Highly recommend.
Knowlegable and nice...Excellent service and quality less toxic products. But please if you are not trained please think of hiring a professional... it's a bigger problem than flammable cladding... Walter also runs product training so maybe that might help.
My Husband always talks about how great the support he gets from them ..When ever he has a issue.. they are always there to advise and help out.. Just great service.
Excellent customer service by the staff! After our place flooding several times due to the laneway next to our place repeatedly flooding we’ve finally been given solutions on how we can waterproof our place ourselves at a very reasonable price! Thx for the excellent customer service!!
I am a builder and use the WaterStop Shop alot,they are always very helpful with technical advise.And very quick deliverys to site.I Highly recommend them.
It is rare that i am this impressed by excellent service, but your team are amazing. ordered, 20 mins later I received a phone call to let me know it was being shipped, delivered in 3 hours. BAMMMMMM sooooo impressed. LEGENDS
Walter and the team at The WaterStop Shop are a fantastic group of people. They are extremely helpful, generous, professional and knowledgable. I fully recommend them not just as a supplier but for their expertise as well.
Was recommended to me by my carpenter who has been using waterstopshop for years and I am not disappointed. Prompt helpful and good prices and loads of product in stock. Talk to Ash for great service.
purchased a Marmox shower base, glue, waterproofing, primer and other accessories.The staff were courteous, patient and helpful in both suggesting what products to use and their correct application. More importantly, they did not "bag" alternate products and glues but suggested why their product rang could be better in most cases. They know their stuff. They also helped load the products and in hindsight delivery fee was also very reasonable.Excellent product, service and advice, especially to a consumer with some experience, but not enough knowledge.
I've been a customer for over 3 yrs and from the start Walter and his team have given me great support. They have a great knowledge of the industry, a large range of products to suit your project and have trade days from suppliers. Thanks to Walter, Ash and Steve.
We have been using The Water Stop Shop for our water proofing supplies and advice for some time now. I can highly reccomend them for reasonable prices and a wealth of knowledge.Bryce Ireland - Ireland Tiling PTY LTD.
Walter has been helped me with several of my DIY projects over the years. He is easy to discuss challenges with and has the technical expertise to solve any problems I have ever had. I highly recommend them for any leaky issues.
My thanks go to Walter and his friendly staff for continually solving the technical problems we encounter. Our group prides itself are on providing excellent customer service and would not be able to this without the support and service provided by the Waterstop Shop.Kind RegardsPaul @webbplumbing services
Pete and Ash helped to solve a problem for me - they were friendly and knowledgeable and made the whole issue so much easier to resolve.Thanks Walt, Pete and Ash :)
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